Frequently Asked Questions
What is OptimoRoute™?
OptimoRoute™ is an online Route Planner for Delivery and Field Service. With OptimoRoute™ you can plan the most efficient routes and schedules with multiple stops per route.
Who is OptimoRoute™ for?
Different types of companies as well as individuals having deliveries, pickups or service tasks need this kind of service. Among them you may find:
- Home and commercial delivery services who desire a map plan optimization
- Repair and service technicians who need a multi route planner
- Waste and recycling collectors who are looking to optimize their pickup routes
- Sales representatives who want to optimize their sales routes
- Real Estate agents who optimize their visits routes
How does it work?
Orders are entered or imported to OptimoRoute™. Based on the entered constraints like travel durations, driver work times, delivery/service time windows, vehicle load capacity, driver skills and vehicle features the system proposes efficient routes and stop sequences. If you wish you can manually change the routes before exporting them to MS Excel or GPS devices.
What are the benefits of using OptimoRoute™?
With efficient routes you save fuel, time and money. You will increase your productivity and efficiency. Your drivers/technicians will arrive to customer locations on time resulting in improved customer satisfaction.
What do I need to use it?
OptimoRoute™ is a web based service so you only need a web browser. There is no installation on your computer.
Why don’t I just you my GPS?
The GPS device alone is not able to plan and optimize a route plan with multiple destinations and it does not support constraints like driver work times, delivery/service time windows, vehicle load capacity, driver skills and vehicle features.
Why don’t I just use Google Maps or Bing Maps?
Google Maps or Bing Maps alone are not able to plan and optimize a route plan with multiple destinations and it does not support constraints like driver work times, delivery/service time windows, vehicle load capacity, driver skills and vehicle features.
Is there a limit to the number of orders that can be planned at once?
Depending on your plan, the limit is 250, 500 or 750. This means depending on your plan, you can import 250, 500 or 750 orders at once, as well as have that same number of orders being taken into consideration for planning during your planning timeframe.
Can I download Planned Routes?
Can I import Orders from MS Excel?
Yes, you can import Orders from MS Excel. Please check the instructions for importing orders.
Can I integrate my application with OptimoRoute™?
Yes, you can integrate your application with OptimoRoute™ using our Web Service API. Please check Web Services and Integration with Third Party Applications for more information.
Can I manually change Planned Routes?
Yes, check out this guide on how to modify and rearrange Planned Routes.
Can I assign certain Orders to certain Drivers?
Yes, using the Assigned to field.
How is driving time calculated?
The calculation of driving times is based on average speeds which are computed on up-to-date map data. These average speeds vary depending on road categories.
What is the Vehicle Speed feature?
OptimoRoute™ allows the average driving speed of each driver to be adjusted based on driver speed and capabilities. If you’ve noticed that one driver completes his route consistently a little faster than expected, you can adjust his speed so that OptimoRoute™ will then consider this and further optimize for that specific driver. To access this simply go to the Administration menu -> Drivers and then select the Speed tab.
Where do I find the activation key for the OptimoRoute™ Driver app?
You can find the activation key for the OptimoRoute™ Driver app in a few places. First you can go to Administration -> Mobile Apps where you can add your drivers’ emails to their respect profile and click activate. This will send an email to your driver with a link to download the app as well as the activation key. From that same Mobile Apps window, you will be able see the Activation key yourself, as well as whether or not they have activated their device.
The other location you can find the Activation key is Administration -> Drivers, open edit driver window, and select the Mobile App option of the pop up window.