Route Planning & Scheduling Software for
Field Service Businesses

Maximize billable hours and jobs performed. Ensure the right technician and equipment are assigned every time. Minimize operational costs. Plan schedules & routes instantly.

Installation & Maintenance Hero LP 2

Proudly serving customers of all sizes

Read what they say about us

Efficient scheduling and route planning for your technicians

Faster planning and efficient routes are key ingredients for building your business

Serve 50% more customers with the same workforce

Serve 50% more customers with the same workforce

Increase the productivity of your service technicians by reducing driving time.

Save more than 30% of your time and money every day

Save more than 30% of your time and money every day

Optimal routes and smarter assignments will save you time and gas, providing savings that you can invest into growing your business.

Reduce time spent on schedule planning by 82%

Reduce time spent on schedule planning by 82%

By simply entering your requirements, OptimoRoute will plan the schedule for your technicians to cover more work orders in less time.

Get started in a matter of minutes

Get started in a matter of minutes

Our skilled route optimization experts are available to you 24/7.

How planning routes and schedules works

Add your customer orders

  • Upload work orders from Excel/CSV or integrate with existing systems
  • Multiple workflow parameters supported: service time windows, task durations, tehnician’s skills and many more
  • Efficient multi-stop routes instantly with dynamic replanning to slide mid-day orders easily
  • Configure start and end locations for your technicians
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“It used to take three people more than two weeks to plan routes for the whole country. Now, we have 70% more orders per month, and just one person does all of our planning in about one week. We’ve gone from 312 man-hours of planning to 56 man-hours. It’s translated to annual savings of hundreds of thousands of dollars in salaries.”
Jeff S. , Support Services Manager, Telgian

Efficiently manage your technicians

  • Define limits on working hours, overtime work and breaks
  • Optimize for hourly cost, overtime cost, fixed cost etc.
  • Assign field service areas
  • Balance workloads among field technicians
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“We have a number of different qualifications that each of the operators and technicians needs to have in order to perform this work, and it was a big deal that OptimoRoute could handle that.”
Brad C. , Planning and Scheduling Leader, Southern Star

Track performance in real time

  • Shows the dispatching team where your technicians are at any time
  • Ability to see in real-time what is done, who is behind or what still needs to be done
  • Dispatch last minute or cancelled orders without hassle and no disruption to the existing routes
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“I can easily and quickly open the map to see who has what work left – and reroute some jobs to other crews. The benefits are threefold: it’s a big cost-saver because of overtime, it saves employees’ time, and makes sure that all of the orders for the day are getting completed.”
Randy G. , Owner, Gallagher Pools and Spas

Give customers real-time service updates

  • Manage customer expectations by first giving them an arrival time window or the scheduled arrival time
  • Minimize the number of inbound customer inquiries about technician arrival times
  • Meet SLAs with realistic schedules and accurate arrival times
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“One of our favourite OptimoRoute features is that it can let our clients know the live tracking of our delivery team.”
Henry Villarreal , Administrative Assistant, 2 Guys with Knives

Add Proof of Service to tasks

  • Service technicians can take photos upon service completion
  • Upload photos on-site and record what was done or needs to be continued on your next visit
  • Use signature collection to get approval on job satisfaction from clients
  • Digitized documentation makes record keeping seamless and resolves customer complaints or enquires
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Provide task lists and navigation via Mobile App

  • Send schedules and routes to technicians’ mobile devices (iOS and Android app)
  • Fewer locations errors with tasks, job status, schedules and navigation in a single app
  • Mid-route changes immediately on driver screens
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“The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way, just simple functionality. GPS tracking in real-time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding.”
Mark B. , Delivery Driver, On the Surface Flooring

Plan weekly schedules for your team

  • Produce schedules up to 5 weeks at a time, optimized based on all the criteria specific to your workflow
  • Restrict tasks to a specific date or date range
  • Respect employee availability
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“There are route optimization programs out there that manage certain constraints, but there isn’t a constraint out there that we can’t manage with OptimoRoute, and that made all the difference in the world.”
Jeff S. , Support Services Manager, Telgian

How to improve your installation & maintenance
service with smarter routes


1. Sign up for a 30-day free trial

Our optimization consultant will be in touch immediately.


2. Import your tasks, drivers and plan their routes

Everything you need to help you get started.


3. Read how Telgian doubled in volume while reducing planning efforts by 82%

By implementing OptimoRoute, planning is now 82% more efficient, and it takes 1 person an average of 8 days, which translated into a 66% reduction in manpower.

Frequently asked questions

Is OptimoRoute a good fit for my installation & maintenance business?

OptimoRoute is a field service management software that does route planning and scheduling for all types of businesses that have technicians on the road – from electricity utilities to fire safety systems and even service calls. Using OptimoRoute dispatchers saves tremendous amounts of time on planning and scheduling for their field service technicians that can then be used elsewhere.

Case studies

What do I need to set up OptimoRoute?

OptimoRoute is a web based field service software so you only need a web browser. There is no installation on your computer. Click HERE to schedule a demo with one of our optimization consultants to get started in no time.

Learn how

Is there a limit of orders I can plan at once?

Depending on your plan, the limit is 250, 500 or 750. This means you can import 250, 500 or 750 tasks at once depending on your field service industry needs, as well as have that same number of tasks being taken into consideration for planning during your planning timeframe. 


Reduce your operational costs by 30%
Increase delivery capacity by 43%
Plan 7x faster

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