Route Planning & Scheduling for Healthcare & NEMT Services

Easily plan efficient schedules and routes for healthcare professionals making house calls or providing non-emergency medical transportation to healthcare institutions. Ensure patients are matched with the necessary skilled professionals and plan patient pickup and drop-offs on the same route.

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Help More Patients With Fewer Resources

Improve your fleet management and grow your business with better planning and efficient routes for your healthcare workers and drivers.

Serve 43% more patients with the same number of service providers

Serve 43% more patients with the same number of service providers

Reach more patients with the same resources thanks to improved route planning and dispatching.

Save 30% of your time and money every day

Save 30% of your time and money every day

Reduce driver time spent on the road and save on gas costs.

Reduce time spent planning by 7x and focus on growing your business

Reduce time spent planning by 7x and focus on growing your business

Minimize planning efforts and coordinate seamlessly with your existing systems.

Reliable schedules ensure better service

Reliable schedules ensure better service

Realistic schedules give comfort to each client because they know they’re a priority.

Route Planning Software That Serves Your Needs

Plan schedules for more appointments and trip requests than before

  • Import and Excel or CSV files and schedule routes for your healthcare providers.
  • Create priorities and appointment time windows.
  • Schedule breaks for your employees.
  • Set pickup and drop-off times for NEMT operations.
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Improve efficiency with route planning

  • Create cost-effective, multi-stop routes in seconds.
  • Let your employees start or end their routes at their home location.
  • Automate appointment assignments to medical professionals based on their skills and service areas.
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Support your healthcare professionals on the road

  • See how the day’s schedules are progressing with real-time data.
  • Improve dispatch management by letting dispatchers view your team’s locations live with GPS tracking.
  • Automatically calculate new schedules on-demand to account for new appointments or cancellations.
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Keep clients informed on ETAs

  • Share accurate estimated appointment or pickup times for your clients.
  • Send email and text message notifications with real-time vehicle tracking, so clients know when their provider will arrive.
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Equip your team with our Mobile App

  • Send routes directly to medical professionals’ phones.
  • Appointment details, schedules, navigation are in a single app (iPhone and Android smartphones).
  • Mid-route changes are immediately shown on employees’ screens.
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Plan appointments weeks in advance

  • Schedule appointments or transportation services up to five weeks in advance.
  • Slot jobs into time periods for maximum efficiency.
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Include Proof of Service

  • Capture digital signatures, photos, and notes in the Mobile App.
  • Digitized documentation makes record keeping seamless and resolves client complaints or inquiries.
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How to Improve Your Healthcare Service With Smarter Routes


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Import your appointments for healthcare professionals on the road and plan their routes

Everything you need to help you get started.


Learn how an independent pharmacy simplifies its free delivery service to maximize efficiency and cut costs

Efficient routes mean that all delivery-related costs are kept to an absolute minimum – which is crucial to the business, given that the delivery service is provided free of charge.

Frequently Asked Questions

What types of healthcare businesses does OptimoRoute support?

OptimoRoute’s route planning and scheduling software supports a variety of healthcare businesses ranging from home examinations to NEMT businesses.

Case studies

What do I need to set up OptimoRoute?

OptimoRoute is a web-based service, so you only need a web browser. There is no installation on your computer, so transportation dispatch for your medical transportation services can be done anywhere. Click here to learn how to get started.

Learn how

Can OptimoRoute support the particularities of my workflow?

Our software solution for healthcare services and NEMT companies allows you to configure your business’s constraints easily. That includes setting priorities and appointment time windows, setting working times, scheduling lunch breaks for your employees, automatically assigning appointments to the best medical professionals while considering skills and service areas, and all other relevant constraints.

Can I plan pickup and drop-off with OptimoRoute?

With OptimoRoute, you can plan routes with pickup and drop-off locations.

Case studies

How does OptimoRoute improve customer experience?

OptimoRoute has a unique feature that enables you to send customizable emails or text messages to clients, informing them when their professional is scheduled to arrive with live ETAs.

Is there a limit of orders I can plan at once?

Depending on your plan, the limit is 250, 500 or 750. This means you can import 250, 500, or 750 orders at once and have that same number of orders taken into consideration during your planning timeframe.


Reduce your operational costs by 30%
Increase delivery capacity by 43%
Plan 7x faster

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