Delivery and Field Service tips,
best practices and product news

How to Enable Real-Time Order Tracking Through Emails and Texts

With Realtime Order Tracking, your customers will have live arrival times at their fingertips. The feature is simple to set up and use. It’s customizable and completely integrated within OptimoRoute’s planning process, plus it makes a customer’s shopping experience that much better. As well as taking your customer service to…

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Delayed Send

If your drivers run on different schedules or you want to avoid sending shifts at a time that overlaps with your personal hours, you can now set a time for drivers’ routes to be sent to them at a moment that’s convenient for you. Plan your routes as you normally…

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How Do I Find My Activation Code for the Mobile App?

The 12-digit Activation Code can be found in two sections of the web application: users can go to Administration and scroll down to Mobile Apps (the Administration menu can be found in the top right corner of the screen). Once you click Activate next to the driver’s information, you’ll receive…

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Weekly Planning

Weekly Planning is ideal when you have a flexible time frame for completing orders. For example, use it to create optimized and efficient routes for orders that need to happen within a certain week or month. You can plan up to 5 weeks at a time, and still accommodate…

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